FOR IMMEDIATE RELEASE

Media Contacts:

Baltz & Company for Kimpton

Chloe Mata Crane / 212-982-8300 x104 / cmcrane@baltzco.com

Marliese Engel Traver / 212-982-8300 x112 / mtraver@baltzco.com

Kimpton Hotels & Restaurants

Stacey Ellis / 415-955-5492 / stacey.ellis@kimptongroup.com

Jamie Law / 415-955-5495 / jamie.law@kimptongroup.com

KIMPTON EARNS TWO TOP CUSTOMER SATISFACTION SCORES

Boutique Hotel Company Recognized

for Extraordinary Guest Service and User-Friendly Website

SAN FRANCISCO, Calif., October 26, 2010 – Travelers have spoken and Kimpton Hotels & Restaurants has garnered two top customer satisfaction scores from the consumer-based Market Metrix Hospitality Index (MMHI).  Kimpton garnered the highest score of 89.6 percent for the Upper Upscale segment, also beating the highest score in the luxury segment. Kimpton also earned the top score of 89.1 percent for the hotel brand website category for the second quarter of 2010. Consistently garnering top customer satisfaction scores for its segment, Kimpton's newly garnered website award demonstrates its commitment to providing custom services and amenities that meet the needs of today’s traveler. Kimpton’s outstanding customer satisfaction scores surpassed several luxury hotel companies including Loews Hotels, Ritz-Carlton, W Hotels and Mandarin Oriental and airlines including JetBlue and Southwest Airlines.

“We are always on the hunt for new ways to make guests feel taken care of when they stay with us,” said Niki Leondakis, president and chief operating officer, Kimpton Hotels & Restaurants. “Whether that means challenging ourselves to introduce progressive web tools that enhance the booking experience, or keeping the Bill Kimpton philosophy of heartfelt care alive at every property, guests are happy and at home at our hotels.”

Kimpton’s top score for the hotel brand website category speaks to the continual enhancement of www.KimptonHotels.com, which in 2010 included the introduction of richer hotel and restaurant property content, evolving homepage images/information in conjunction with timely campaigns, increased graphics throughout the site and a deeper connection to the Kimpton brand through the use of fun, playful imagery.

Based on 35,000 in-depth customer interviews conducted each quarter by MMHI, Kimpton’s top customer satisfaction score reflects the company’s ongoing commitment to innovative hospitality and personalized guest service.

To learn more about Kimpton Hotels & Restaurants, please visit Kimpton’s new Life is Suite blog - www.lifeissuite.com - www.kimptonhotels.com, www.Twitter.com/Kimpton, or www.Facebook.com/Kimpton.

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ABOUT KIMPTON HOTELS & RESTAURANTS

San Francisco-based Kimpton Hotels & Restaurants, a collection of boutique hotels and chef-driven restaurants in the US, is an acknowledged industry pioneer and was the first to bring the boutique hotel concept to America. Founded in 1981 by Bill Kimpton, the company is well-known for making travelers feel welcomed and comfortable while away from home through intuitive and unscripted customer care, stylish ambience and having a certain playfulness in its approach to programs and amenities. Each hotel provides a range of exciting culinary experiences through locally-loved, top-rated, destination, chef-driven restaurants. Kimpton leads the hospitality industry in ecological practices through its innovative EarthCare program that spans all hotels and restaurants. Market Metrix, a recognized authority and leader in feedback solutions, consistently ranks Kimpton above other hotel companies in luxury and upper upscale segments for customer satisfaction. Privately held Kimpton operates 50 hotels and 54 restaurants in 16 states. For more information visit www.KimptonHotels.com or call 1-800-KIMPTON.

ABOUT MMHI

Based on 35,000 customer interviews conducted each quarter, the Market Metrix Hospitality Index (MMHI) is the largest and most in-depth measure of hospitality company performance available today.Our annual MMHI Awards are coveted by lodging and travel enterprises around the world. These benchmarks, delivered through our flagship product Customer Metrix™, enable Market Metrix clients to compare their results to competitors by STAR segment, AAA classification, Brand, SMSA, industry averages, performers in the top 10% and other classifications. The MMHI is also available by subscription.

ABOUT MARKET METRIX

Market Metrix has been helping leading hospitality companies turn feedback into performance since 1996. Combining award–winning research with powerful products, Market Metrix gives clients essential information, guidance and tools to make informed business decisions. Software–as–a–Service (SaaS) based products help clients save money, improve guest and employee loyalty and gain control over the new social media wave. For more information, visit www.marketmetrix.com.