Kimpton InTouch: Frequently Asked Questions
Inquiring—and loyal—minds want to know
General Questions about the Program
Q: First things first. What is InTouch?
A: InTouch is our guest loyalty program. You get great perks. You also get to tell us your preferences so we can customize your stay. We're not like the other rewards programs you might belong to, because we give you the chance to tell us what you like, don't like and definitely want during your stay. Then we put our heads together and make it happen.
We also mentioned perks. Oh, yes, there are some goodies. See them here
Q: Does it cost anything to become an InTouch member?
A: Nope. Happily, some things in life are still free.
Q: How do I become an InTouch member?
A: Just click here, create your profile with your preferences, and hit Submit. That's it. We take care of the rest.
Q: Shoot, I forgot my password or changed my email address. Now what?
A: For lost or forgotten passwords, go to the link for password retrieval at the bottom of the Sign In page. Then simply follow the prompts to get your password emailed to you. To change your email address, log in with your original email address and change it to your current one. Or call our Service Desk at 1-888-695-4678 to update your profile. We're always glad to walk you through it.
Questions About Complimentary Night Rewards
Q: How do I earn a free night?
A: There are two ways to earn complimentary night rewards. You will either receive a free night after 7 eligible stays or 20 eligible nights at Kimpton hotels, whichever comes first.
To help you understand, here are two scenarios.
Let's say you travel to Washington, D.C. for business every month, staying two nights on average each time. You'll receive a free night after your 7th trip.
The other scenario goes something like this:
You take a vacation in San Diego (9 nights), plan a getaway to New York City (4 nights) and work on an off-site project in Chicago (7 nights). There you are. You've reached 20 nights and are eligible for a free night.
Q: Can you define "eligible"?
A: An eligible stay is one that you:
Q: Does my free night reward post immediately after I've satisfied the requirement of 7 stays or 20 nights?
A: You'll see your complimentary night reward posted within a week after you reach your 7th eligible stay or 20th eligible night.
Q: What happens if I have stayed more than 7 times or 20 nights?
A: First, thank you. Truly. We hope you keep coming back because your Kimpton stays and nights will continue to add up until you reach another free night ... and another... and another. You get the idea.
Q: May I transfer free night rewards to a friend?
A: Yes, rewards are transferable. Just remember to make the reservation for your friend, family member, colleague or anyone you just want to butter up by using your InTouch member number.
Q: Do I have to make free night rewards reservations in advance?
A: Yes, please, we need at least 24 hours notice.
Q: Do my Kimpton stays/nights roll over into next year?
A. Yes. Stays and nights do roll over. They're magical like that.
Q: Can I earn credit on more than one room per stay?
A: To make life, and our terms and conditions, simple, the answer is no.
Q: My spouse or significant other and I each have an InTouch membership. Can we merge our accounts?
A: We've heard you and know that this is something you want. But for now, InTouch membership is individual. That means you can't merge your eligible stays or nights. Only the member whose name is listed on the account can use the complimentary reward night. That said, for the sake of harmonious relationships at home, we encourage you to invite your spouse or significant other to join you when you take advantage of that free night. And vice versa, of course.
Q: I have paper certificates for free nights from previous years. What should I do with them?
A: Now that InTouch has gone paperless, your free nights should be posted on your online profile. But please check to make sure they are recorded before running those paper certificates through the shredder. Contact one of our agents at the InTouch Service Desk at 1-888-695-4678 or visit KimptonInTouch.com and log in to your account to check status, view your stay and reward history, or make a reservation.
Q: Can I track my stays to see if I'm getting close to a free night?
A: Absolutely. Just log in to your online profile and click MY STAYS to see your current "balance." You'll see your stay history from 2007 to now that can be counted toward your next complimentary night.
Additional Rewards and the Inner Circle
Q: Are there any other membership levels or rewards available to InTouch members?
A: Yes and yes. If your travel agenda within a calendar year (January 1 - December 31) reads like Kimpton is your second home, then you could qualify for Inner Circle status.
Don't worry — no secret handshakes are required. You automatically become a member of our most loyal guest group once you've accrued 15 eligible stays or 45 eligible nights in a calendar year.
Our Inner Circle members are true VIPs. In addition to their InTouch benefits, they enjoy perks like:
Q: How do I know if I qualify for Inner Circle?
A: We review your account weekly. Once you reach the required 15 eligible stays or 45 eligible nights, we'll automatically upgrade you to Inner Circle. We'll send you an email and membership card so you can start enjoying Inner Circle benefits ASAP.
Q: Can stays and nights from previous years count towards the Passport Reward or Inner Circle status?
A: Unfortunately, no. We only count your time with us that's accumulated within a January 1-December 31 calendar year.
Q: Any other perks?
A: Oh, yes. As an InTouch member, you'll always be in the know about exclusive offers and the first to be told about nationwide promotions. Keep an eye out for emails that tell you what's new. Be sure to opt in for our emails if you aren't already. You don't want to miss out!
Q. What is Raid the Bar?
A. Raid the Bar is a benefit for InTouch members where you receive a $10 credit ($15 in NYC) to spend at our restaurant bar during each of your eligible stays. Eligible means that your reservation is made directly with us (via web or phone) and not through sites like Expedia.com, Orbitz.com etc... You get the gist of it.
Q. Are all hotels participating in this benefit?
A. Unfortunately, no. The following hotels are not part of the Raid the Bar benefit: 70 park avenue, Eventi, Harbor Court, Hotel Wilshire, Ink48, Monaco Salt Lake City, The George, The Lumen, Triton. But the good news is that you'll continue to receive the Raid the Mini Bar card instead.
Q. How does it work?
A. You will receive a Raid the Bar card when you check in at any of our hotels. You just need to turn in the card when you check out and let us know if you want your credit applied towards the bar or the mini bar in your room. You will not receive this credit if the Raid the Bar card is not turned in.
Q. Can I use Raid the Bar for in-room dining?
A. You can only use this benefit at the bar of the participating hotels.
Q. Can I use the Raid the Bar for the bartender's gratuity?
A. No. This benefit is for our members to enjoy cocktails or non-alcoholic drinks at the bar only. This benefit is not redeemable for cash.
Q. Can I use the credit for dining in the restaurant?
A. You can only use this benefit while in the bar/lounge area of the restaurant.
Q. Can I use the credit at a different Kimpton hotel other than the one I am staying?
A. You can use the credit at the Kimpton hotel only in which you are staying. This benefit is non-transferrable.
Q. Can I use my credit between the mini bar and the restaurant bar?
A. You must choose between one or the other and indicate which one on the back of your card.
Q. What if I lose my card?
A. Don't fret. We'll give you another one when you check out.
Q. Do I have to use the credit for a cocktail?
A. Of course not. Our bartenders make a variety of mocktails (non-alcoholic beverages) for your sipping pleasure.
Q. What if I want to dine at the bar?
A. Your credit will be applied to your beverages during your meal.
Questions about Questions
Q: I have more questions. Who can help?
A: Call our staff at the InTouch Service Desk for general questions about the InTouch program, as well as for questions regarding your membership.
Monday-Friday: 7am-10pm Central Standard Time
Saturday & Sunday: 8am-9pm Central Standard Time
also includes a wealth of information about the InTouch program, so be sure to look around.
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