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Kimpton InTouch: Frequently Asked Questions
Inquiring—and loyal—minds want to know General Questions about the Program Q: First things first. What is InTouch? A: InTouch is our guest loyalty program. Think of it in terms of perks and preferences. It's very different from other programs because it gives you the chance to tell us what you like, don't like and definitely want during your stay. Allergic to feather pillows and comforters? Got it. Want a room on a top floor? No problem. We're all about making sure your Kimpton experience soars above your expectations, no matter which hotel you choose. And then the perks. In addition to the program's personalized touches, you can enjoy plenty of fun benefits. See them now here Q: Does it cost anything to become an InTouch member? A: Nope. Happily, some things in life are still free. Q: How do I become an InTouch member? A: Easy, just click here, create your profile with your preferences, and hit Submit. That's it. We take care of the rest. Q: I've lost my sign-in password! I've changed my email address! Now what? A: For lost/forgotten passwords, go to the link for password retrieval at the bottom of the Sign In page. Just follow the prompts to get your password emailed to you. For email address changes, log in with your original email address and change it to your current one. Or call our Service Desk at 1-888-695-4678 to update your profile.  Questions About Complimentary Night Rewards Q: How do I earn a free night? A: We offer two ways for you to earn complimentary night rewards. You will receive a free night after 7 eligible visits or 20 eligible nights at Kimpton hotels, whichever comes first. Here are two scenarios: Let's say you travel to Washington, D.C. for business every month, staying two nights on average each time. You'll receive a free night after your 7th trip. An alternative scenario: You take a vacation in San Diego (9 nights), plan a getaway to New York City (4 nights) and work on an off-site project in Chicago (7 nights). There you are. You've reached 20 nights and are eligible for a free night. Q: Can you define "eligible"? A: An eligible stay is one that you:
A: We pour over our InTouch accounts weekly, so you will see your complimentary night reward posted within a week after you reach your 7 eligible visits or 20 eligible nights. Q: What happens if I have stayed MORE than 7 times or 20 nights? A: First, thank you. We truly appreciate your business. We hope you keep coming back because your Kimpton stays and nights will continue to add up until you reach another free night...and another...and another. Well, you get the idea. Q: May I transfer free night rewards to a friend? A: Yes, rewards are transferable, and good for you for being generous. Just remember to make the reservation for your friend, family member, colleague or anyone you deem deserving using your InTouch Member Number. Q: Do I have to make free night rewards reservations in advance? A: Yes please, we need at least 24 hours notice. Q: Do my Kimpton stays/nights roll over into next year? A. Yes. Stays and visits do roll over—now if we could just get them to sit and shake hands. Q: Can I earn credit on more than one room per visit? A: To make life (and our terms and conditions) simple, the answer is no. Q: My spouse or significant other and I each have an InTouch membership. Can we merge our eligible visits? A: InTouch membership is individual. That means you can't earn credit for another guest's stay (fair is fair) or merge your eligible visits or nights (sorry). Only the member whose name is listed on the account can use the complimentary reward night. That said, for the sake of harmonious relationships at home, we encourage you to invite your spouse or significant other to join you when you take advantage of that free night. And vice versa, of course. Q: I have paper certificates for free nights from previous years. What should I do with them? A: Now that InTouch has gone paperless, your free nights should be posted on your online profile. But please check to make sure they are recorded before running those paper certificates through the shredder. Contact one of our friendly agents at the InTouch Service Desk at 1-888-695-4678 or visit KimptonInTouch.com and log in to your account to check status, view your visit and reward history, or make a reservation. Q: Can I track my stays to see if I'm getting close to a free night? A: Absolutely. Just log in to your online profile and click MY FREE NIGHTS to see your current "balance." You'll see any eligible, unused visits and nights from 2007 to present that can be counted toward your next complimentary night. Additional Rewards and the Inner Circle Are there any other membership levels or rewards available to InTouch members? A: Yes and yes. If your travel agenda within a calendar year (January 1 - December 31) reads like a Kimpton travelogue, you could earn the following: You're traveling a lot. If Kimpton is not just a "home away from home" but more like your second home, then you could qualify for Inner Circle status. Don't worry—no secret handshakes required. You automatically become a member of our most loyal guest group once you've accrued 15 eligible visits or 45 eligible nights in a calendar year. Our Inner Circle members are a lucky lot. In addition to their InTouch benefits, they enjoy perks like:
Q: How do I know if I qualify for Inner Circle? A: We review your stays weekly. Once you reach the required 15 eligible visits or 45 eligible nights, we'll automatically upgrade your status. You'll also get an email and membership card so you can start enjoying Inner Circle benefits immediately. Q: Can visits and nights from previous years count towards the Passport Reward or Inner Circle status? A: Unfortunately, no. We only count the visits accumulated within a January 1-December 31 calendar year. Q: Any other perks? A: Yes. As an InTouch member, you'll always be in the know about exclusive offers and the first to know about nation-wide promotions. Watch for emails that will tell you what's new. Questions about Questions Q: I have more questions. Who can help? A: Call our friendly representatives at the InTouch Service Desk for general questions about the InTouch program, as well as for questions regarding your membership. 1-888-695-4678 Monday-Friday: 7am-10pm Central Standard Time Saturday & Sunday: 8am-9pm Central Standard Time KimptonInTouch.com also includes a wealth of information about the InTouch program, so be sure to look around. Go to Top |
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