A Culture of Great Service Becomes a Culture of Care. As long as we've led the industry, as far as we've taken travelers into the idea of exceptional service and comfort, we are now entering a new era. Our culture of care is setting us apart from those who strive to be like us. At Kimpton, we believe a culture of care will be established when every employee is on the alert, fully aware of all the opportunities to form an emotional connection with each guest. Now more than ever, we are making a lasting impression.
Here's the philosophy behind Kimpton Moments:
"When we provide care, our guests experience comfort. Look for ways to create heartfelt moments with each guest and with each other."
What Kimpton Moments Means to Employees. Kimpton Moments is our way of formalizing our unique culture of care and creating a shift that begins with everyone in our organization. Even though all our people don't come in contact with guests directly, they do work with each other. We encourage all our employees to support each other in the workplace. That will naturally translate into a culture of care for our guests. Now when have you ever heard of such a thing?
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What does it feel like to work this way?
1.) Going to a great job every day.
2.) Feeling happy, safe and secure where you work.
3.) Seeing that there are opportunities for personal
 and professional growth.
4.) Getting excited about the future.
5.) Evolving as a person while you help grow the company.
A Culture of Empowerment and Appreciation. Every employee is empowered to represent all the services, amenities and care that the hotel or restaurant has to offer. This is where you can shine, where your unique personality and enthusiasm can come through. While you're encouraged to be yourself, you'll be inspired by an appreciation program that rewards and recognizes your efforts in creating Kimpton Moments.
- For instance, managers at all levels acknowledge and reward any employee at any time. Especially in our daily Manager On Duty reports.
- Employees acknowledge each other.
- Guest comments are part of the process, too.
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